January 1, 2026
Awaken Creative provides monthly marketing, creative, advertising, and website management services designed to help clients maintain, improve, and grow their online presence.
Services may include, but are not limited to:
✔️ Social media management
✔️ Website management and maintenance
✔️ Google Ads management
✔️ Local Service Ads management
✔️ Meta Ads management
✔️ Campaign strategy and optimization
✔️ Content planning and scheduling
✔️ Basic graphic design and creative support
✔️ Website updates and landing page support
✔️ Analytics, reporting, and performance review
✔️ General marketing consultation and support
Specific services, deliverables, timelines, pricing, and included work will be outlined in the client’s proposal, invoice, agreement, or written scope of work.
By enrolling in monthly services with Awaken Creative, you acknowledge and agree to the terms outlined below.
Each monthly service plan includes the services specifically agreed upon between Awaken Creative and the client. Any work requested outside of the agreed scope may require an additional quote, written approval, and payment before work begins.
Examples of out-of-scope work may include, but are not limited to:
🚫 Major website redesigns or rebuilds
🚫 Large-scale content creation not included in the plan
🚫 Extensive copywriting projects
🚫 Advanced custom development
🚫 Branding packages or logo design unless included in writing
🚫 Photography or video production unless included in writing
🚫 Email, network, or IT-related troubleshooting
🚫 Third-party platform issues outside of Awaken Creative’s control
Awaken Creative will communicate when a request falls outside the active scope of service and may provide a separate estimate when appropriate.
The client is responsible for providing timely access, approvals, content, login credentials, account permissions, brand assets, billing access, and any other materials needed for Awaken Creative to perform the agreed services.
This may include access to:
✔️ Website admin accounts
✔️ Hosting or domain accounts
✔️ Google Business Profile
✔️ Google Ads
✔️ Local Service Ads
✔️ Meta Business Suite
✔️ Social media accounts
✔️ Analytics or reporting platforms
✔️ Brand files, photos, videos, logos, and written content
Delays in providing access, feedback, approvals, or required materials may affect timelines, campaign performance, posting schedules, website updates, and project completion dates.
Awaken Creative is not responsible for missed deadlines, delayed launches, paused campaigns, or incomplete work caused by delayed client communication, missing access, or lack of required materials.
For clients using paid advertising services, Awaken Creative may manage platforms such as Google Ads, Local Service Ads, Meta Ads, or other advertising channels as agreed in writing.
Advertising services may include campaign setup, management, optimization, reporting, budget recommendations, creative direction, and performance review.
Ad spend is separate from Awaken Creative’s management fee unless specifically stated in writing. The client is responsible for all advertising budgets, platform charges, billing setup, account verification requirements, and third-party fees.
Awaken Creative does not guarantee specific advertising results, including leads, sales, revenue, bookings, impressions, clicks, rankings, cost per lead, or return on ad spend. Advertising performance may vary based on factors outside of Awaken Creative’s control, including market conditions, platform changes, competition, budget, offer strength, landing page performance, account history, audience behavior, and client responsiveness.
Social media management may include content planning, post creation, scheduling, basic engagement support, account management, reporting, and strategy, depending on the client’s selected plan.
The client is responsible for providing accurate business information, timely approvals, photos, videos, offers, updates, events, and any required content needed for posting.
Awaken Creative is not responsible for platform outages, algorithm changes, account restrictions, reduced reach, rejected content, hacked accounts, disabled accounts, or other issues caused by third-party social media platforms.
Website management may include regular updates, minor content changes, plugin or software updates, uptime monitoring, security monitoring, malware protection, website support, and development work as outlined in the client’s plan.
Websites require regular updates to stay secure and functional. While Awaken Creative takes reasonable precautions, updates may sometimes cause unintended issues, including broken functionality, display errors, styling issues, or, in rare cases, website failure.
If a website issue occurs, Awaken Creative will make reasonable efforts to restore functionality as quickly as possible. However, immediate resolution is not guaranteed, especially outside normal business hours.
Normal business hours are Monday through Friday, 8:00 AM–4:00 PM Pacific Time, excluding holidays.
After-hours, weekend, or holiday support is not guaranteed. If available, Awaken Creative may attempt to address urgent issues, but response times may vary.
By enrolling in website management services, the client understands that website updates carry inherent risks and that Awaken Creative is not liable for downtime, disruptions, lost leads, lost sales, or other issues caused by routine updates, third-party software, hosting problems, plugin conflicts, platform changes, or outside interference.
To provide efficient service, Awaken Creative categorizes requests as emergency or non-emergency.
Emergencies
The following may be considered emergency requests:
✔️ Website is completely offline
✔️ SSL or security certificate errors prevent users from accessing the site
✔️ Critical website functionality is broken, such as forms, checkout, or booking tools
✔️ Malware or major security issues are detected
✔️ Incorrect business-critical information is live, such as hours, pricing, contact information, or urgent service details
✔️ Active ad campaigns are broken due to an urgent technical issue
Emergency requests will be prioritized as quickly as possible during normal business hours.
Non-Emergencies
The following are typically considered routine requests:
➖ Text or photo updates
➖ Design or layout changes
➖ New pages, products, services, or sections
➖ Blog posts or content additions
➖ Minor website adjustments
➖ New social media post requests
➖ Ad copy or creative revisions
➖ Reporting questions
➖ Strategy adjustments
Awaken Creative will make reasonable efforts to complete non-emergency requests in a timely manner. Timelines may vary based on request complexity, current workload, client responsiveness, and the active scope of service.
Some monthly service plans may include a set amount of monthly support, development time, creative work, revisions, or consulting. Included time and deliverables will be outlined in the client’s proposal, invoice, agreement, or written scope of work.
Unless otherwise stated in writing:
✔️ Brief phone calls and emails within reason are included
✔️ Longer scheduled consultations may count toward included time
✔️ Additional work beyond the monthly plan may be quoted separately
✔️ Unused included time may not roll over unless specifically stated in writing
✔️ Rollover hours, if included, are subject to the limits stated in the client’s agreement
Awaken Creative will notify the client when a request may exceed the included monthly scope and may require additional billing.
Awaken Creative may use or manage third-party platforms, tools, plugins, software, ad platforms, hosting services, domain providers, analytics tools, scheduling platforms, or integrations as part of the client’s services.
The client is responsible for all third-party costs unless specifically stated otherwise in writing. These may include:
🚫 Advertising budgets
🚫 Domain registration fees
🚫 Hosting fees
🚫 Plugin licenses
🚫 Software subscriptions
🚫 Stock assets
🚫 Printing costs
🚫 Platform fees
🚫 Third-party integrations
Awaken Creative is not responsible for outages, policy changes, rejected ads, account suspensions, billing issues, software bugs, platform errors, or service interruptions caused by third-party providers.
Awaken Creative will make every reasonable effort to provide professional, strategic, and high-quality service. However, marketing, advertising, website, SEO, and social media results are not guaranteed.
Awaken Creative does not guarantee:
🚫 Specific lead volume
🚫 Specific sales or revenue
🚫 First-page rankings
🚫 Specific ad performance
🚫 Specific cost per lead
🚫 Specific return on ad spend
🚫 Follower growth
🚫 Engagement rates
🚫 Website traffic increases
🚫 Business growth outcomes
Performance may vary based on industry, competition, budget, market conditions, customer demand, offer quality, brand reputation, platform changes, client responsiveness, and many other factors outside Awaken Creative’s control.
Monthly services are billed on a recurring basis unless otherwise stated in writing. Payment is due according to the terms listed on the invoice, proposal, agreement, or payment arrangement.
Work may be paused if payment is not received on time. Awaken Creative reserves the right to suspend services, pause campaigns, withhold deliverables, or delay work until the account is brought current.
Payments for services already rendered are typically non-refundable.
Clients may cancel ongoing monthly services by providing a minimum of 30 days’ written notice.
Written notice must be submitted by email or another documented written method. Verbal cancellation requests are not considered valid cancellation notice.
Services will continue through the 30-day notice period, and the client remains responsible for any payments due during that time. If a renewal, invoice, or billing cycle falls within the 30-day notice period, the client is responsible for that payment.
Payments already made for active or completed service periods are typically non-refundable.
After cancellation, Awaken Creative is not responsible for continued website functionality, website security, software updates, ad performance, social media posting, campaign monitoring, account maintenance, or platform management unless a separate agreement is in place.
Awaken Creative may provide reasonable offboarding support when applicable. Additional transition work, account cleanup, file preparation, migration support, or coordination with another provider may be billed separately if it exceeds the active scope of service.
Awaken Creative values respectful, professional relationships with clients and strives to provide excellent service. In return, clients are expected to communicate respectfully and professionally.
The following behaviors may result in suspension or termination of services at Awaken Creative’s discretion:
🚫 Abusive, aggressive, or threatening language
🚫 Harassment or repeated excessive contact
🚫 Disruptive or confrontational in-person behavior
🚫 Repeated non-payment
🚫 Refusal to provide required access or approvals
🚫 Demanding work outside the agreed scope after boundaries have been communicated
🚫 Communication that prevents a productive working relationship
Awaken Creative reserves the right to refuse or discontinue service to any client whose behavior is deemed inappropriate, abusive, disruptive, or harmful to the team or business operations.
In such cases, services may be terminated immediately without refund or proration of unused time within the current billing period.
Unless otherwise stated in writing, all work created by Awaken Creative remains the property of Awaken Creative until paid for in full.
Once payment has been completed, ownership of final approved deliverables transfers to the client, excluding:
🚫 Third-party software
🚫 Licensed fonts or stock assets
🚫 Plugins, themes, or templates owned by third parties
🚫 Proprietary systems, strategies, workflows, or internal processes
🚫 Drafts, unused concepts, or rejected creative work
Awaken Creative may retain the right to display completed work in its portfolio, marketing materials, case studies, or social media unless otherwise agreed in writing.
Clients who are not enrolled in an active monthly management plan may request one-time or hourly support, subject to availability.
Hourly rates, project minimums, emergency support fees, and turnaround times will be quoted separately. Emergency support is not guaranteed and may depend on team availability, issue complexity, and required access.
Awaken Creative may update these Terms of Service from time to time. The most current version will apply to active and future services unless otherwise agreed in writing.
Continued use of Awaken Creative’s services after updated terms are provided or published constitutes acceptance of the updated terms.
These Terms of Service are intended to provide general monthly service terms for Awaken Creative. They may be supplemented by a specific proposal, invoice, agreement, or written scope of work for each client.
In the event of a conflict between these general terms and a signed agreement or written scope of work, the more specific written agreement will control.
If you have any questions about these Terms, please contact us at:
Awaken Creative LLC
info@awakencreativecda.com
208-777-5427